Privacy Policy

1. Introduction

House And Land Packages Pty Ltd (ABN 92 631 641 408) ("HALP", "we", "us", or "our") operates multiple property and business directory platforms including:

www.halp.com.au
www.boutiquedevelopments.com.au
Associated websites within our network

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). "Personal Information" has the meaning given in the Privacy Act, being in sum - Information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in material form or not.

This Privacy Policy explains how we collect, use, store, disclose, and manage your personal information we collect either from you when you use our websites, services, and platforms or otherwise interact with us, or from third parties.

2. Information We Collect and How we Collect it

2.1 Personal Information

We may collect the following types of personal information:

Contact Information: Name; Email address; Phone number (mobile and/or landline); Mailing address; Suburb, state, and postcode.

Property-Related Information: Property search preferences; Property budget and finance capacity; Preferred locations and school zones; Property type preferences (house and land, off-the-plan, etc.); Investment or owner-occupier status.

Professional Information (for Business Listings): Business name and trading name; ABN/ACN; Business address; Professional licenses and credentials; Professional Indemnity Insurance certificates and details; Trust Account details (where applicable for verification); Business logo and marketing materials; Service areas and specializations.

Mortgage and Finance Information: Income details; Employment status; Deposit amount available; Current mortgage or rental commitments; Credit-related information (via third-party providers only).

Account Information: Username and password (encrypted); Account preferences and settings; Subscription and payment history; Saved searches and properties; Communication preferences.

Inquiry and Communication Data: Messages sent through our contact forms; Email correspondence; Phone call records (when you contact us); Feedback and survey responses; Customer support interactions.

2.2 Automatically Collected Information

When you visit our websites, we automatically collect technical information (IP address, device identifiers, browser, OS, device type, screen resolution), usage data (pages visited, time on page, search queries, click paths, referral sources, date/time), and location data (general location by IP; precise location if you grant permission).

2.3 Information from Third Parties

We may receive information about you from real estate agents, developers, and builders you contact through our platform; mortgage brokers and financial service providers in our network; property data providers and aggregators; credit reporting agencies (with your consent); social media platforms; marketing and analytics service providers; government databases (for school zone and demographic information); your employer or organization in the course of our dealings with them.

2.4 Information You Choose to Provide

We may also collect information when you subscribe to our newsletters or alerts, register for an account, complete mortgage calculators, download property guides, submit property listings, participate in surveys or promotions, provide reviews, or attend our events or webinars.

3. How We Use Your Information

We use your personal information to provide our services, respond to inquiries, deliver property alerts, connect you with providers, improve our platforms, and — with your consent — send marketing communications. We may also process your information based on legitimate business interests including preventing fraud, enforcing our Terms of Service, protecting our legal rights, and complying with legal obligations.

4. Information Sharing and Disclosure

We may share your personal information with property industry partners (developers, builders, real estate agents, project marketing companies), financial services partners (HALP Home Loans partners, mortgage brokers, lenders), professional service providers (conveyancers, solicitors, building inspectors, valuers, removalists), technology and service providers (Amazon Web Services (AWS), Pipedrive, ActiveCampaign, Google Workspace, Google Drive, Stripe, Google Analytics), our business affiliates and professional advisors, and government or regulatory authorities where required by law.

Property Listing Inquiries go directly to the listing agent, developer, or builder — HALP does not store or process these inquiries; the advertiser becomes the data controller.

General platform inquiries (Contact Us, Join Us, Advertise With Us, Newsletter, Account Registration) are stored by HALP in Pipedrive, ActiveCampaign and Google Drive.

We do not sell your personal information to third parties.

5. Data Security and Storage

We implement SSL encryption, encrypted storage, secure authentication, restricted access, regular security assessments, secure AWS-hosted infrastructure and PCI-DSS compliant payment processing via Stripe. Payments are processed by Stripe; HALP does not store complete card numbers.

Retention: Account information — while your account is active plus 7 years after closure. Inquiry and communication records — up to 7 years. Transaction records — 7 years. Marketing data — until you unsubscribe. Website analytics — typically 26 months.

Storage locations: Primary hosting and backups on Amazon Web Services (AWS); CRM in Pipedrive; marketing automation in ActiveCampaign; document storage in Google Drive; payment processing via Stripe.

6. Cookies and Tracking Technologies

We use essential, analytics, functional and marketing cookies. You can manage cookies through your browser settings, our cookie consent banner, or third-party opt-out tools. We may also use web beacons, pixel tags, local storage and social media widgets.

7. Your Privacy Rights

You have the right to access and correct your personal information, opt out of marketing, delete your account (subject to legal retention requirements), and receive your data in a portable format. To exercise these rights, contact privacy@halp.com.au. If unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.

8. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect information from children. Parents or guardians who believe we have inadvertently collected their child's information should contact privacy@halp.com.au.

9. Third-Party Links and Services

Our websites may contain links to third-party sites. We are not responsible for their privacy practices. Third-party services we use include AWS, Google Analytics, Pipedrive, ActiveCampaign, Google Drive, Stripe and social media platforms — each with its own privacy policy.

10. International Data Transfers

Some service providers may be located overseas or store data on international servers, including the United States (AWS, Stripe, Google, Pipedrive, ActiveCampaign) and European Union. Where we transfer personal information outside Australia, to the extent reasonably practical we ensure the recipient country has substantially similar privacy protections, we have appropriate contractual protections, or we have your consent.

11. Marketing and Direct Marketing

With your consent we may send property listings and alerts, newsletters, information about new developments, home loan and finance updates, educational content, and promotional offers. You can opt out at any time via "unsubscribe" links, account preferences, replying STOP to SMS, or emailing unsubscribe@halp.com.au. We do not share your information with third parties for their own direct marketing purposes without your explicit consent.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes we will update the "Last Updated" date, notify registered users via email, and display a prominent notice on our websites.

13. Contact Us

Privacy Officer — Email: privacy@halp.com.au — Phone: 1300 137 406 — Mail: 235 Glen Huntly Road, Elsternwick VIC 3185.

Response times: general inquiries within 5 business days; access requests within 30 days; complaint investigations within 30 days.

14. Frequently Asked Questions

Q1. What personal information does HALP collect? Contact details, property search preferences, mortgage and finance information, business listing details (for advertisers), account information, and technical data such as IP address and browsing activity. See section 2.

Q2. How does HALP use my information? Primarily to deliver our property search, business directory, and home loan connection services; to respond to your inquiries; to improve our platforms; and — only with your consent — to send marketing communications. See section 3.

Q3. Does HALP sell my personal information? No. See section 4.

Q4. Who does HALP share my information with? Property developers, builders and real estate agents whose listings you inquire about; mortgage brokers and lenders in our network; technology service providers (AWS, Pipedrive, ActiveCampaign, Stripe, Google Analytics); professional advisors; and government or regulatory bodies where legally required. See section 4.

Q5. Is my information stored in Australia? Some information is stored on servers in Australia; some service providers are based overseas (primarily the United States and European Union) with appropriate protections. See sections 5.3 and 10.

Q6. How long is my information kept? Account and transaction records generally 7 years after closure. Marketing data until you unsubscribe. Website analytics typically 26 months. See section 5.2.

Q7. How can I access, correct or delete my information? Email privacy@halp.com.au. We'll verify your identity and respond within 30 days. See section 7.

Q8. How do I opt out of marketing? Click "unsubscribe" in any marketing email, reply STOP to marketing SMS, update your account preferences, or email unsubscribe@halp.com.au. See section 11.3.

Q9. How do I make a privacy complaint? Contact privacy@halp.com.au. We'll acknowledge within 7 days and respond within 30 days. If unsatisfied, contact the OAIC at www.oaic.gov.au or 1300 363 992.

Last updated: June 2026.